Shipping & Returns
Policy
Worldwide Shipping with SIIL
Shipping Information
At SIIL Ostomy, we provide reliable shipping options for customers in the United States, Europe, and Spain. Explore the details below for shipping costs and delivery times.
|
Region
|
Free Shipping Threshold
|
Delivery Time
(Standard) |
Delivery Time
(Express) |
|---|---|---|---|
|
United States
|
100 USD or more
|
7–14 working days
|
4–6 working days
|
|
Europe (EU & listed countries)*
|
100€ or more
|
-
|
4–6 working days
|
|
Spain (Peninsula & Balearic Islands)*
|
40€ or more
|
-
|
1–3 working days
|
| Region | Free Shipping Threshold | Delivery Time (Standard) | Delivery Time (Express) |
|---|---|---|---|
| United States | 100€ or more | 7–14 working days | 4–6 working days |
| Europe (EU & listed countries)* | 100€ or more | – | 4–6 working days |
| Spain (Peninsula & Balearic Islands)* | 40€ or more | – | 1–3 working days |
* Eligible European Countries: Portugal, France, Germany, Italy, Belgium, Netherlands, Austria, Denmark, Greece, Ireland, Luxembourg, Sweden, Bulgaria, Croatia, Hungary, Monaco, Poland, Czech Republic, Switzerland, Norway, Andorra, Cyprus, Slovenia, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Serbia, Turkey, Russia. Additional customs/import fees may apply.
* Additional Charges for Canary Islands, Ceuta, and Melilla: Shipments to these regions incur additional customs and/or import fees on top of your order total and shipping costs set by SIIL Ostomy:
- Canary Islands: Approx. 18€ DUA + 7% IGIC
- Ceuta and Melilla: Approx. 18€ DUA + 7% (clothing), 18€ DUA + 10% (footwear)
How we work
Order and Delivery Process
- Order Confirmation: After payment, you’ll receive an email with order details. Check your Spam folder if it’s missing, or contact hola@siilostomy.com.
- Shipping Notification: Once shipped, you’ll get an email with tracking details.
- Tracking Your Order: Log in to “My Orders” on your SIIL Ostomy account. “Prepared” status means it’s on its way.
- Not Received Your Order? If it’s late, email hola@siilostomy.com with your full name, order number, and order date.
RETURNS: Time Limit and Conditions
- Time Limit: 14 calendar days from receipt to request a return or exchange.
- Non-Returnable Items: Panties, bodysuits, bands, ostomy belts. Swimwear is eligible for size exchanges only if the hygienic protector is intact.
- Condition Requirements: Items must be unused, labeled, in original packaging, with hygienic protectors intact (for swimwear).
How to Return a Product
- Email hola@siilostomy.com to start a return (for countries other than Spain).
- Shipping Costs: Return shipping is your responsibility.
- Customs: For non-EU countries, pay customs duties in advance to avoid package refusal.
How to Make a Size Change
- Email hola@siilostomy.com for instructions (for countries other than Spain).
- Items must be unused, in perfect condition, with hygienic protectors intact (for swimwear).
- Shipping Costs: Return shipping is your responsibility.
How to Exchange a Defective Product
- Email hola@siilostomy.com with a description and photo of the defect.
- We’ll review and provide next steps.
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