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SIIL Ostomy Shipping & Return Policy

SIIL Ostomy Shipping & Return Policy

Shop, learn, and get support — all in one place

RETURNS & EXCHANGES

Manage your return or size exchange

Go straight to the form or check the status of an existing request.

Start a return or exchangeTrack my return

Where are we shipping to?

🇺🇸 United States
🇨🇦 Canada
🇲🇽 Mexico
🇪🇸 Spain
🇪🇺 Europe
🌍 Rest of World
🚚

Any other issues or questions?

💬 Contact Us
↩
Returns and Size Exchanges
Request within 30 calendar days of delivery
→Start a return or exchange in the returns portal. The portal shows any applicable return-label fee before you confirm.
✓You may check the fit carefully. The item must arrive clean and in good condition, without stains, tears, damage or excessive wear/use that prevents acceptance.
◌Keep the hygienic protector intact on panties, bodysuits and swimwear. This does not block a claim for a faulty or incorrect item.
↔For a size exchange, once we receive and review the returned item, we send the new size if it is in stock. The first outbound shipment of the new size is free.
$Approved refunds are processed within up to 10 business days after we receive and review the return.
!For a faulty or incorrect item, report the issue in the portal with a description and any available photos. Hygiene restrictions do not block the claim.
?Prefer personal help? Email hola@siilostomy.com.

📐 Find Your Perfect Fit

Pick your product below and get your exact size in under 60 seconds.

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2 Enter measurement
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3 Get your size

Available in cm & inches · Works for all body types

Stoma Protector
Shield Your Stoma
Stoma Protector ®
Shop now →

Any other issues or questions?

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SIIL Ostomy Collections
SIIL Ostomy ®
Live Without Limits
Premium ostomy clothing, handmade in Europe
Explore all collections →
🇪🇺 Made in Europe
✨ Premium Fabrics
📦 Free Shipping*
↩️ 30-Day Returns
Ostomy Belt ®
Our #1 most-loved product. Breathable, odorless, skin-friendly support for your stoma bag — designed for all-day comfort.
Little Warriors
Gentle, fun, and secure ostomy support for children. Because every kid deserves to play without worry.
The SIIL Difference
🧵
Handmade in Europe
Every garment crafted with care in our European atelier
🌿
Skin-Friendly
Dermatologically tested, hypoallergenic fabrics
🫧
Odorless Tech
Advanced odor-neutralizing technology built in
💪
Secure Hold
Stays in place during activity, sleep, and daily life

Any other issues or questions?

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Best of Best Review Award 2026
🏆 2026 AWARD WINNER
Best Fashion for Ostomates
in the United States
Awarded by Best Of Best Reviews · February 8, 2026
Recognizing SIIL Ostomy's innovative designs, high-quality European fabrics, and commitment to empowering over 40,000 ostomates worldwide.
SIIL Ostomy Award-Winning Products

Any other issues or questions?

💬 Contact Us
1 free size exchange per order — we ship the new size free. A return label fee applies when you send the original item back. Start a return or exchange
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