30-Day Return Window
From the date you receive your order
Items must be unused, with labels attached, in original packaging, and with hygienic protectors intact.
Non-returnable: Panties, bodysuits, and swimwear if the hygienic protector has been removed.
Email hola@siilostomy.com to start a return. Get your return label here →
Ship the item back to us. Once received, email us to get your credit note or refund.
📋 Return Reasons List
OUR FAULT
100% refund · Defect must be present upon delivery
✓ Wrong item sent (size, color, or style)
✓ Defective stitching upon delivery (not normal wear & tear)
✓ Broken zipper, clasp, or Velcro
✓ Fabric damaged on arrival (holes, tears, stains)
✓ Wrong cut or sewing defect
✓ Elastic doesn't work / no support
✓ Item in tarnished or unacceptable condition
✓ Missing parts or promised accessories
✓ Item looks different from website photos
✓ Extra item sent by mistake
BUYER'S CHOICE
10% restocking · up to 50% disposal
• Ordered the wrong size
• Chose the wrong color or style
• Didn't like the fabric feel or texture
• Fabric not as expected (thickness, elasticity)
• Fit not comfortable (tight, loose, wrong cut)
• No longer needed or wanted
• Accidental order
• Found a better price elsewhere
• No reason given
⚠️ Shipping fees are non-refundable unless the return is due to our fault.
🤝 About return fees — only when necessary
We know returns can be stressful, and we want to be upfront with you. Because ostomy products are medical garments, health regulations in most countries require us to handle returned items with extra care. Here's what that means:
Restocking Fee
10%
Applies when the product is returned in brand-new, unused condition and the return is your choice (not a defect). This covers inspection, repackaging & hygiene verification.
Disposal Fee
up to 50%
Only applies if the product shows signs of wear, washing, odor, wrinkles, or damage and is deemed unsellable. Medical product regulations prevent us from reselling used garments — we must safely dispose of them.
💛 This will never catch you off guard. We always inspect items carefully and contact you before applying any fee. If you disagree, we'll work with you to find a fair solution.
💡 Prefer to skip the fee entirely?
Choose a store voucher instead of a cash refund and receive 100% of your order value as credit — no restocking fee deducted. You can use it anytime on any product.
How to exchange a size:
1. Email hola@siilostomy.com for exchange instructions
2. Get your return label here →
3. Ship the item back to us
4. Once we receive your return, email us to get your credit note to purchase the correct size
Conditions: Items must be unused, in perfect condition, with hygienic protectors intact. Return shipping is the customer's responsibility.
⚠️ Note: Shipping fees are non-refundable unless the return is due to our fault.
1. Email hola@siilostomy.com for exchange instructions
2. Get your return label here →
3. Ship the item back to us
4. Once we receive your return, email us to get your credit note to purchase the correct size
Conditions: Items must be unused, in perfect condition, with hygienic protectors intact. Return shipping is the customer's responsibility.
⚠️ Note: Shipping fees are non-refundable unless the return is due to our fault.
Any defective or not-as-described garment is always refunded or replaced in full — no deductions. For hygiene reasons, returned garments must be unworn and in original condition (except when defective). Restocking/disposal fees only apply to customer-choice returns.
📐 Find Your Perfect Fit
Pick your product below and get your exact size in under 60 seconds.
Ostomy Belt
1 measurement · Waist at stoma level · XS – 3XL
Find my size →
Wrap, Swimwear & Panty
1 measurement · Waist circumference · XS – XXL
Find my size →
1 Pick product
→
2 Enter measurement
→
3 Get your size
Available in cm & inches · Works for all body types
🇪🇺 Made in Europe
✨ Premium Fabrics
📦 Free Shipping*
↩️ 30-Day Returns
⭐ BESTSELLER
Ostomy Belt ®
Our #1 most-loved product. Breathable, odorless, skin-friendly support for your stoma bag — designed for all-day comfort.
👗 WOMEN'S COLLECTION
Designed for Her
From everyday comfort to special occasions — wraps, panties, lingerie and swimwear that make you feel beautiful.
Ostomy Wraps
Soft support · XS – XXL
Shop now →
Ostomy Panties
Discreet & comfy · XS – XXL
Shop now →
Ostomy Swimwear
Beach & pool ready · XS – XXL
Shop now →
Ostomy Lingerie
Elegant & empowering · XS – XXL
Shop now →
🛡️ STOMA PROTECTION
Stoma Protector ®
Shield your stoma during sports, sleep, and everyday life. Lightweight, impact-resistant, and comfortable.
Stoma Protector ®
Universal fit · Lightweight
Impact resistant · Sports safe · Discreet
Shop now →
Protector ® Sport
Active lifestyle · Universal
Gym · Running · Contact sports
Shop now →
🧒 FOR KIDS
Little Warriors
Gentle, fun, and secure ostomy support for children. Because every kid deserves to play without worry.
The SIIL Difference
Handmade in Europe
Every garment crafted with care in our European atelier
Skin-Friendly
Dermatologically tested, hypoallergenic fabrics
Odorless Tech
Advanced odor-neutralizing technology built in
Secure Hold
Stays in place during activity, sleep, and daily life
PROUD PRODUCT SPONSOR
United Ostomy Associations of America
SIIL Ostomy is a proud product sponsor of UOAA — supporting, empowering, and advocating for people living with ostomies across the United States.
🏆 2026 AWARD WINNER
Best Fashion for Ostomates
in the United States
in the United States
Awarded by Best Of Best Reviews · February 8, 2026
Recognizing SIIL Ostomy's innovative designs, high-quality European fabrics, and commitment to empowering over 40,000 ostomates worldwide.
📰 IN THE PRESS
What They're Saying About SIIL
External articles and publications featuring SIIL Ostomy
Digital Journal
SIIL Ostomy Launches Innovative Clothing Line for Ostomates
Covers SIIL's product range — underwear, swimwear, belts, lingerie — and their role in empowering ostomates post-surgery. Praises belts as top-recommended for hernia prevention.
February 13, 2026
USA News
Confidence Rediscovered: SIIL Ostomy Fills the Gap Big Fashion Forgot
Explores how SIIL addresses fashion gaps for ostomates, offering stylish alternatives to medical garments. Features customer testimonials and impact on over 1 million U.S. ostomates.
February 13, 2026
Men's Health España
SIIL Ostomy, la marca de ropa para personas ostomizadas
Featured in Men's Health Spain — covering SIIL Ostomy as an inclusive clothing brand born to make life easier for people living with an ostomy. Highlights design innovation and comfort.
2021
As Featured On
1 free size exchange per order — we ship the new size free. A return label fee applies when you send the original item back. Start a return or exchange
